Work orders, IT tickets and safety reports in one AI platform

IDEA helps organizations report issues faster, route work intelligently, reduce operational risk, and give leadership real-time visibility across every site, team, and workflow.

  • Fast Reporting
  • Omnichannel
  • AI Triage
  • Executive Visibility
IDEA dashboard preview

The real problem is not one broken workflow

Your operations are scattered across too many systems

Operations are fragmented across tools, emails, and paper. Reports get buried, vendors work outside the system, and leadership lacks a real-time view. This silos-based approach causes slow responses, poor visibility, and missed opportunities to prevent risks.

  • Reporting is inconsistent

    Staff may not know where or how to submit concerns.

  • Critical context gets lost

    Information is scattered across multiple systems.

  • Leaders lack real-time visibility

    Leaders lack clear insight into risks, costs, and issues.

  • Teams resist complex systems

    Even strong platforms fail if they feel like extra work.

Scattered tools and dashboards illustration

One connected operating layer

IDEA is the operating system for modern organizations

IDEA is a connected platform uniting facilities, IT, safety workflows, and executive dashboards. Instead of fragmented systems, it gives every department tailored workflows while keeping leadership aligned around a single operational truth.

  • 01. Capture

    Make it easy for staff to report issues from mobile, web or QR code, and keep working from email.

  • 02. Route

    Automatically send the right information to the right person, team, or vendor.

  • 03. Resolve

    Track tasks, assignments, comments, files, costs, and status from intake to completion.

  • 04. Learn

    Use AI and dashboards to identify patterns, recurring issues, risk areas, bottlenecks, and budget drivers.

Core Platform Modules

One platform. Six operational workflows.
Unlimited visibility

  • Facilities Management

    Facilities teams move from reactive firefighting to structured response. Requests are easy to submit, route, and track from intake to completion.

  • IT Ticket Management

    IT teams get a practical ticketing workflow with email support, structured routing, and links to the broader operating environment.

  • Incident & Security Reporting

    Organizations document incidents clearly, route them quickly, and maintain an accountable record for review and corrective action.

  • Hazard Reporting

    Frontline observations become structured action. Staff can quickly submit hazards, add photos, and notify the right team without complexity.

  • Policy Reporting

    Teams manage sensitive operational concerns with clear documentation and controlled visibility.

  • Emergency Actions

    Emergency workflows support—not replace—emergency services, enabling authorized users to trigger internal alerts and escalations from the same platform.

AI + Email-Native Operations

AI that works inside daily operations — not outside them

IDEA uses AI to classify requests, summarize activity, and surface trends—without changing how your team works.

Staff can report from mobile, update from the field, or reply by email while IDEA maintains structure, accountability, and reporting in the background.

  • Smart Triage

    Help classify requests by workflow, urgency, location, asset, and responsible team.

  • Trend Detection

    Surface recurring issues, high-risk locations, repeat assets, delayed work, and response bottlenecks.

  • Natural Language Search

    Ask questions like: “Which campuses had recurring HVAC issues this month?” or “Show unresolved safety concerns older than seven days.”

  • Automatic Summaries

    Turn long comment threads, email updates, and work history into concise status summaries.

  • Executive Insights

    Convert operational activity into metrics leaders can use for budget, staffing, risk, and board communication.

Keep the inbox.
Add accountability.

Most teams run on email — IDEA doesn't change that, it structures it. Manage tickets, reply to updates, and trigger status changes without ever leaving your inbox. We capture the data; you keep the habits.

AI Processing

  • Classify

    Identifies issue type

  • Route

    Send to the right team

  • Summarize

    Extracts key details

Actionable in Platform
IDEA platform dashboard preview

Safety is part of operations — not a separate system

Capture hazards, incidents, and security concerns early, route them quickly, and maintain a clear record of action.

IDEA connects safety workflows with the teams responsible for response—so nothing falls through the cracks.

  • Hazard Reporting

    Capture risks early with photos, location, severity, and follow-up tasks.

  • Incident Reporting

    Document what happened, who was involved, what action was taken, and what remains unresolved.

    What Happened report form preview

  • Policy Reporting

    Manage sensitive operations with clarity, documentation, and control.

  • Security Concerns

    Route concerns to the appropriate internal team with controlled access and clear escalation.

    Active alerts list preview

  • Emergency Actions

    Enable internal alerts when normal communication methods aren't practical.

  • After-Action

    Track response, resolution, corrective actions, and recurring safety patterns.

Run facilities with fewer surprises

IDEA helps facilities leaders see not just completed work, but the health of buildings, equipment, vendors, staffing, and budgets.

Every request, comment, photo, cost, delay, and repeat issue builds a clearer operational picture.

  • Work Order Management

    Create, assign, prioritize, update, and close work across sites and teams.

    Work order queue preview

  • Preventive Maintenance

    Schedule recurring work by asset, location, and team.

  • Asset History

    View asset/location history, issues, and records.

  • Vendor Control

    Track vendors, RFQs, updates, and completion status.

  • Facilities Dashboards

    Measure backlog, response time, completion rate, aging work, recurring issues, and resource load.

    Maintenance history dashboard preview

  • Capital Planning Signals

    Use history, downtime, and costs for replacements.

Turn daily operations into executive insight

IDEA gives executives a live view of the issues that affect cost, safety, service quality, asset life, and organizational performance.

Instead of waiting for manual updates, leaders can see what is happening across departments and sites in real time.

  • Operational Response

    • Response & Resolution Time • Aging Requests • SLA Performance

    Response time chart preview

  • Risk & Safety

    • Open Hazards • Incident Trends • Escalated Issues

  • Facilities & Assets

    • Maintenance Issues • Asset Downtime • Preventive Tasks

  • IT Support

    • Ticket Volume • System Issues • Resolution Trends

  • Top risk categories chart preview

  • Board-level KPIs

    • Cost Avoidance • Risk Reduction • Capital Planning

  • Severity rate gauge preview

Comparison

Why organizations choose IDEA over disconnected tools

Traditional CMMS, campus safety, and IT ticketing tools each handle separate functions, but real-world operations overlap. Facilities, safety, IT, vendors, and assets often affect one another.

IDEA is designed to manage these interconnected realities.

  • CMMS

    Common Issues

    Weak links to IT, safety, incidents, and executive reporting

    IDEA Advantage

    Facilities, IT, safety, hazards, incidents, vendors, and dashboards in one system

  • IT Ticketing

    Common Issues

    Disconnected from facilities and operational risk

    IDEA Advantage

    IT tickets connected to site operations and executive visibility

  • Legacy Platforms

    Common Issues

    Slow deployment, low adoption, complex administration

    IDEA Advantage

    Fast setup, mobile reporting, AI-first triage, and practical workflows

  • Safety Software

    Common Issues

    Often separate from maintenance, hazards, IT, and operational follow-up

    IDEA Advantage

    Safety workflows tied to corrective action and operational accountability

  • Spreadsheets / Email

    Common Issues

    Poor visibility, weak accountability, manual reporting

    IDEA Advantage

    Email-native workflows with structured records and dashboards

Proofs

Built around the outcomes leaders actually care about

  • Faster Response

    Reduce the time between issue discovery, routing, ownership, and action.

  • Higher Adoption

    Make reporting simple enough for frontline staff and structured enough for leadership.

  • Lower Operational Risk

    Capture hazards, incidents, and recurring concerns before they escalate.

  • Better Asset Decisions

    Use repair history, recurring failures, and downtime signals to support capital planning.

  • Cleaner Accountability

    Know who owns the issue, what happened, what changed, and what remains unresolved.

  • Board-ready Visibility

    Translate daily operational activity into metrics executives can defend.

IDEA Executive Operations Dashboard

Pricing

Start with what you need Expand as you grow

Pricing starts at $130 per month per campus or site. IDEA is modular, so organizations start with their highest-priority needs and expand over time; the total depends on the modules, users, sites, implementation needs and support you choose.

  • Facilities

    Streamline operations and maintenance across your facilities

    Includes:

    • Work orders
    • Preventive maintenance
    • Asset management
    • Reporting & dashboards

  • IT Ticket

    Manage IT requests, assets, and services with ease

    Includes:

    • IT Ticketing
    • Asset & Device
    • Service Catalog
    • SLA Management

  • Safety

    Track incidents, inspections, and ensure a safer workplace

    Includes:

    • Incident Management
    • Inspections & Observations
    • Corrective Actions
    • Compliance Tracking

  • Most Popular

    Enterprise

    Everything in one platform. Built for scale and control

    Includes:

    • Cross-Module Workflows
    • Advanced Analytics
    • Custom Integrations
    • Access Control
  • Modular by Design
  • Secure & Compliant
  • Real Results
  • Seamless Integration

Ready to bring your operations into one system?

See how IDEA helps your organization and operate with clarity

FAQ

Have questions?

  • What is IDEA?

    IDEA is an AI-first operations platform that connects facilities management, IT ticketing, incident reporting, hazard reporting, policy workflows, safety workflows, and executive dashboards in one system.

  • Is IDEA a CMMS?

    IDEA includes facilities and maintenance management capabilities, but it is broader than a traditional CMMS. It is designed to connect maintenance with IT, safety, hazards, incidents, vendors, and leadership reporting.

  • Is IDEA a building management system (BMS)?

    No. A BMS, also called a building automation system (BAS), controls equipment such as HVAC, lighting and access in real time. IDEA manages the work around that equipment: maintenance requests, work orders, preventive maintenance and vendors, alongside IT tickets and safety reports. Teams run IDEA next to their BMS, not instead of it.

  • Is IDEA school safety software?

    IDEA includes safety, hazard, incident, and emergency action workflows, but it is not limited to school safety. It connects safety with the operational teams responsible for follow-up and resolution.

  • How is IDEA different from UpKeep, Limble, MaintainX, or FMX?

    Those platforms are strong in maintenance, facilities, or asset management. IDEA is built for organizations that need facilities, IT, safety, incident reporting, hazard management, policy reporting, vendor coordination, AI insights, and executive visibility in one connected operating layer.

  • How is IDEA different from Raptor?

    Raptor is focused on K-12 safety workflows such as visitor management, emergency management, and reunification. IDEA is focused on connecting daily operations, safety reporting, incidents, hazards, facilities, IT, emergency actions, and executive dashboards in one broader operational platform.

  • Can staff use IDEA from their phones?

    Yes. IDEA is designed for mobile-first reporting so staff can submit issues quickly from the field.

  • Can teams work from email?

    Yes. IDEA is designed to support email-native workflows so teams can update work, communicate, and maintain records without forcing every interaction into a separate app.

  • How long does implementation take?

    Basic modules can be set up in 1 day, a typical setup takes 3 days, and a custom solution takes 2 to 4 weeks, depending on scope. Every implementation includes a launch plan tailored to your organization.

  • How much does IDEA cost?

    Pricing starts at $130 per month per campus or site. The total depends on the modules, users, sites, implementation needs and support you choose. Request pricing for a quote.

  • Does IDEA replace emergency services?

    No. IDEA’s emergency communication features are supplemental. Users should contact local emergency services directly whenever possible.