Run facilities with fewer surprises and better visibility
IDEA helps facilities teams manage requests, preventive tasks, and vendor work from one system. Staff submit issues quickly, leaders see what drives cost.
Why facilities teams choose IDEA
Everything your team needs — nothing they don't
IDEA is built for facilities teams that need a practical, connected system — not another complicated tool. Every feature maps to a real workflow your team already runs.
Centralized Requests & Maintenance
Centralize maintenance requests, PMs, asset issues, and vendor updates in one place. No more scattered emails or phone calls.
Full Context on Every Issue
Use photos, comments, files, and history to reduce guesswork and give technicians everything they need to act.
Performance Tracking & Trends
Track response times, completion trends, recurring issues, and backlog across every site and team.
Asset & Capital Planning Signals
Surface equipment and facility patterns that support capital planning decisions before they become urgent problems.
Requesters Stay Informed Automatically
Keep requesters updated without extra administrative work. Status changes flow through the system automatically.
Built for how facilities teams actually work
From report to resolution — every step, one system
IDEA connects every stage of facilities work — from the moment an issue is reported to the moment it is resolved and learned from.
What type of report
are you submitting?
- HazardUnsafe conditions and immediate risks
- SecurityThreat or access control risk
- IncidentPolicy violations or regulatory issues
- InfrastructureSafety devices, grounds, or utilities
- PolicyViolations, policy creation or review
- ITComputers, software, network, or data access
Real-time operational visibility
Facilities operation at a glance
IDEA connects every stage of facilities work — from the moment a request is submitted to the moment it is resolved, documented, and learned from. No more chasing updates or piecing together records from separate systems.
Open Work Orders by Site
Live count of open, in-progress, and overdue requests across every building and location.
Recurring Issue Patterns
Surface assets, buildings, or systems with repeated problems to prioritize replacement or preventive action.
Response & Completion Metrics
Track average response time, completion rate, backlog size, and aging work across teams.
Vendor & Cost Tracking
Monitor vendor assignments, completion rates, and cost trends across all active work orders.
See the Facilities Dashboard
Request a personalized demo and see how IDEA works for facilities teams like yours.
